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Terms & Conditions

The terms that govern your use of our site and the purchase of our products.

Cluck-O-Late
chickenchocolate.co.uk
Last updated: 7 May 2026


1. About these terms

These terms set out the agreement between you and us when you visit chickenchocolate.co.uk ("our site") or buy Cluck-O-Late products from us. Please read them before placing an order. By using our site or placing an order you agree to be bound by these terms. If you do not agree, please do not use the site or place an order.

Nothing in these terms affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.


2. About us

chickenchocolate.co.uk is operated by VAPE SUPPLIER™ Ltd, a company registered in England and Wales. Cluck-O-Late is a brand of confectionery distributed and sold by us through this site.

References to "we", "us" and "our" mean VAPE SUPPLIER™ Ltd. References to "you" and "your" mean the person using our site or placing an order.


3. Definitions

  • Cluck-O-Late or Product: the chocolate confectionery product sold under the Cluck-O-Late brand, shaped to resemble a fried chicken drumstick, made of Belgian-style milk and white chocolate, vanilla cream filling and caramelised biscuit crumbs.
  • Order: your offer to buy a Product from us through our site.
  • Contract: the binding contract between you and us, formed when we accept your Order in accordance with section 6.

4. Eligibility

To place an Order, you must:

  • be at least 18 years old, or be 16 or over with the permission of a parent or guardian who agrees to be bound by these terms on your behalf;
  • have the legal capacity to enter into a binding contract; and
  • provide accurate, current and complete information when ordering.

Cluck-O-Late is a confectionery product. There is no statutory minimum age to consume it, but online card payments and the formation of contracts have age and capacity requirements as set out above.


5. About the Product

Cluck-O-Late is chocolate. It is not chicken. The Product is a 50g novelty chocolate moulded to look like a fried chicken drumstick. Inside is Belgian-style milk chocolate, a vanilla cream centre, and caramelised biscuit crumbs. It contains no meat or poultry.

The visual resemblance to fried chicken is intentional and is part of the product concept. We display photography and descriptions to make this clear, but you should always read the pack label and the product page on our site before ordering, and before giving the Product to anyone else.

Ingredients, allergens and storage are printed on the pack and shown on the product page. The current formulation contains:

  • MILK (in milk chocolate, vanilla cream, white chocolate)
  • WHEAT (in caramelised biscuit crumbs)
  • SOY / SOYA (in biscuit crumbs and in emulsifiers)
  • May contain traces of NUTS

Cocoa solids: at least 29% in the milk chocolate. Store in a cool, dry place, ideally between 15-22°C, away from direct sunlight and strong odours. Best-before date is shown on each pack.

Recipes and packaging may be reformulated from time to time. The pack you receive is the source of truth for ingredients and allergens. Always check it.


6. Orders and how a Contract is formed

  • Our site, social media, and any third-party listings are an invitation to treat, not an offer to sell.
  • When you place an Order, you are making an offer to buy the Product at the price shown.
  • You will receive an automated order acknowledgement by email. This is not acceptance of your Order.
  • A Contract is formed only when we send you a dispatch confirmation email confirming your Order has been processed and is on its way.
  • We may decline an Order at our discretion, including (without limitation) where a Product is out of stock, where there is a pricing or description error, where we suspect fraudulent activity, or where we are unable to authorise payment. If we decline an Order after taking payment, we will refund you in full as soon as reasonably possible.

7. Prices and payment

  • All prices are in pounds sterling (GBP) and include VAT at the prevailing rate where applicable. Our VAT number is GB 272938666.
  • Delivery charges are shown at checkout before you place your Order.
  • We accept the payment methods shown at checkout. Payment is taken at the point your Order is placed.
  • We try to ensure prices are accurate, but errors occur. If we discover an error in the price of a Product you have ordered, we will contact you to ask whether you wish to continue at the correct price or cancel. If we cannot reach you, we will treat the Order as cancelled and refund you in full.

8. Delivery

  • We deliver to addresses in the United Kingdom.
  • Estimated dispatch and delivery times are shown at checkout and on our delivery information page. Estimates are not guaranteed.
  • Title to the Product passes to you on full payment. Risk in the Product passes to you on delivery to the address you provided, or on first attempted delivery if you fail to take receipt.
  • If your Order is lost in transit or arrives damaged, contact us at help@chickenchocolate.co.uk within 14 days of the expected delivery date and we will arrange a replacement or refund in line with section 11 and your statutory rights.
  • Cluck-O-Late is heat-sensitive. In warm conditions we may ship using insulated packaging or hold dispatch until conditions allow. Please follow the storage advice on the pack on receipt.

9. Your right to cancel (Consumer Contracts Regulations 2013)

If you are buying as a consumer, you have a legal right to cancel your Contract within 14 days of the day you (or someone you nominate) receive the Product, without giving a reason. This is in addition to your statutory rights if the Product is faulty.

To exercise the right to cancel, contact us at help@chickenchocolate.co.uk before the 14-day period ends, with your order number and a clear statement that you are cancelling. You can use the model cancellation form in Schedule 3 of the Consumer Contracts Regulations 2013, but you do not have to.

If you cancel, we will refund all payments received from you, including standard delivery costs (but not any premium delivery upgrade you chose). We will make the refund within 14 days of receiving the Product back from you, or within 14 days of you providing evidence you have returned it, whichever is earlier. We may withhold the refund until we have received the Product back or evidence of return.

Returning the Product: you must return the Product to us within 14 days of telling us you are cancelling. The cost of return is yours unless the Product is faulty or wrongly described. Please return it unopened, in its original packaging, in resaleable condition.

Exceptions to the right to cancel. Under regulation 28 of the Consumer Contracts Regulations 2013, the 14-day right to cancel does not apply to:

  • sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery;
  • goods which are liable to deteriorate or expire rapidly.

This means that once you have unsealed (opened) a Cluck-O-Late pack, the 14-day cancellation right no longer applies to that pack, except where the Product is faulty. Your statutory rights for faulty goods are not affected.


10. Returns and refunds (other than cancellation under section 9)

For change-of-mind returns under section 9, please follow the process there.

For all other returns, contact us at help@chickenchocolate.co.uk within a reasonable time of discovering the issue. We will tell you whether to return the Product and how. Refunds are made to the original payment method.


11. Faulty, damaged or wrongly described Product

The Consumer Rights Act 2015 gives you statutory rights when you buy goods from a trader. In short, the goods must be:

  • of satisfactory quality (acceptable standard, taking into account price and description);
  • fit for a particular purpose you made known to us; and
  • as described on our site and on the pack.

If a Cluck-O-Late Product does not meet those standards, you may be entitled to a refund, replacement, repair, or in some cases price reduction. Specifically:

  • Within 30 days of receiving the Product, you can reject it and ask for a full refund.
  • After 30 days, you may be entitled to a repair or replacement, or a partial refund if the Product cannot be replaced.

If you believe a Product is faulty, contact us within a reasonable time at help@chickenchocolate.co.uk with your order number, a description of the issue, and clear photographs of the Product and the packaging where possible. Please keep the Product (or what remains of it) until we have responded.

If the issue is a food safety concern, please stop consuming the Product immediately and contact us straight away. If you believe you have suffered a serious adverse reaction, seek medical advice and report it to your local authority's Environmental Health team.

Nothing in this section affects your statutory rights.


12. Allergens and food safety

Cluck-O-Late contains MILK, WHEAT and SOY, and may contain traces of NUTS. The pack carries the full ingredients list and allergen information in line with the Food Information Regulations 2014.

If you, or anyone you are buying for, has a food allergy, intolerance, coeliac disease, or other dietary or medical condition that may be triggered by any of the ingredients listed on the pack, do not consume the Product.

We take allergen control seriously and rely on certified manufacturing standards in production. However, we cannot guarantee that the Product is suitable for any individual with specific dietary needs. You are responsible for reading the pack and making an informed decision before consuming the Product or giving it to anyone else.

We do not accept liability for adverse reactions caused by an allergen that is clearly declared on the pack and on the product page, where you or the person consuming the Product chose to consume it despite that information. This does not limit your statutory rights or our liability where required by law.


13. Using the Product safely

Cluck-O-Late is food, intended to be eaten. It looks like a fried chicken drumstick, which is part of the fun, but please use common sense:

  • It contains small biscuit pieces. Adults should supervise young children eating the Product. As with any solid confectionery, take care to avoid choking hazards, particularly with children under 4.
  • The Product is not a toy and should not be used as one.
  • Do not give the Product to anyone who has not been told it is chocolate, where doing so could cause distress, allergic reaction, or other harm.

14. Our site

You may use our site for personal, non-commercial browsing and ordering. You agree not to:

  • use the site in a way that is unlawful, fraudulent or harmful;
  • introduce viruses, malware or other malicious code;
  • attempt to gain unauthorised access to the site, our servers or any connected database;
  • scrape, copy or republish substantial parts of the site for commercial use without our written permission.

We try to keep the site available and up to date but we do not guarantee uninterrupted access. We may suspend, withdraw or restrict the site at any time without notice.


15. Intellectual property

All trade marks, brand names, logos, photographs, illustrations, text, code and other content on our site are owned by us or our licensors. The Cluck-O-Late and Drool Sweets brand names and associated trade marks are used under licence from their respective owners. You must not copy, reproduce, modify or distribute any of our content without our prior written permission, except for personal, non-commercial use of the site.


16. Our liability

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for:

  • death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
  • fraud or fraudulent misrepresentation;
  • breach of your statutory rights under the Consumer Rights Act 2015; or
  • defective products under the Consumer Protection Act 1987.

We supply the Product for domestic and private use. If you use the Product for any commercial, business or resale purpose, our liability to you will be limited as set out in section 17.


17. Limit of our liability for non-consumers

If you are not a consumer (for example, you are buying as a business or for resale), the following applies in addition to section 16:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any Product, to the maximum extent permitted by law.
  • We are not liable for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • Our total liability to you for all losses arising under or in connection with the Contract is limited to the price you paid for the Product.

18. Privacy, data and cookies

We process your personal data in line with our Privacy Policy. Our use of cookies is explained in our Cookie Policy. By placing an Order or using our site, you confirm you have read both.


19. Events outside our control

We are not liable for any failure or delay in performing our obligations under the Contract caused by events outside our reasonable control, including (without limitation) acts of God, severe weather, fire, flood, industrial action, transport disruption, civil unrest, public health emergencies, supplier failures or government action. If such an event affects your Order, we will contact you as soon as reasonably possible and give you the option to wait or cancel for a full refund.


20. Changes to these terms

We may update these terms from time to time. The version that applies to your Order is the one in force on the date you placed it. We will post any updates on this page and update the "Last updated" date at the top.


21. Governing law and jurisdiction

These terms and any Contract are governed by the laws of England and Wales. Any dispute arising under or in connection with them will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you can bring legal proceedings in your local courts as well.


22. Complaints and resolving disputes

If you have a problem with an Order or with our service, please contact us first at help@chickenchocolate.co.uk. We aim to acknowledge complaints within 2 working days and resolve them within 14 days.

If we cannot resolve your complaint, you can seek free advice from Citizens Advice (citizensadvice.org.uk, 0808 223 1133) or the Citizens Advice Consumer Service.


23. Other terms

  • If any part of these terms is found to be unenforceable, the rest will continue to apply.
  • Failure or delay by us in enforcing any of these terms is not a waiver of our rights.
  • The Contract is between you and us. No other person has any rights under it under the Contracts (Rights of Third Parties) Act 1999.
  • You may not transfer your rights or obligations under the Contract without our written consent. We may transfer ours to another business if your rights under these terms are not affected.

VAPE SUPPLIER™ Ltd
33 Bennetts Hill, Birmingham, West Midlands, England, B2 5SN
Registered in England, Company Number: 10873335
VAT Number: GB 272938666
Customer service: help@chickenchocolate.co.uk

These terms were last updated on 7 May 2026. They should be read alongside our Privacy Policy, our Cookie Policy and our Delivery Information page.